We know how frustrating this can be. If we've made a mistake, or your item was damaged in transit, we'll take care of it - and don't worry, shipping charges are on us for both the returned item and the replacement.
If you received a damaged or defective product, please reach out within 14 days of placing your order so we can replace it. You can contact us by email or through the contact page on our website. Please include your order number and photos of the damage or defect so we can process the replacement as quickly as possible.