We offer a 30-day returns policy on most items. If you are not completely happy with your order, we are here to help.
Have a question? Email us at info@framesplus.co.ukMake sure your item is eligible for return and meets our conditions.
Contact us at info@framesplus.co.uk to start your return.
We will review your request and send return instructions.
Pack your item securely and send it back using the provided details.
Once received and inspected, we will process your refund.
Please inspect your order on arrival. If an item is damaged, faulty or incorrect, email info@framesplus.co.uk as soon as you notice the issue, with your order number and photos if possible. We will help resolve the issue at no cost to you. Your statutory rights are not affected.
The fastest way to get what you want is to return the item you have. Once the return is accepted, simply place a separate order for the new item.
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method. Please allow a few business days for your bank or credit card company to process and post the refund.
Certain items cannot be returned, including items that have been used, altered or damaged after delivery, products bought on sale or at a discount, and gift cards. Please get in touch if you have any questions about your specific item.
If you wish to return an item because you no longer need it, or want to exchange it for a different one, the cost of return postage is the customer’s responsibility.
