Shipping policy

UK delivery is free on every order. We pack standard-size picture frames carefully so they arrive ready to use.

• Order processing

  We dispatch standard frames the same or next working day. Please check the product page for any specific dispatch information.

• Delivery timing

  Delivery takes place after dispatch. Please check the estimated arrival date on the product page.

• Tracking and split parcels

  When your order has been dispatched, you will receive a shipping notification by email. If an order is sent in more than one parcel, you may receive separate shipping updates.

• Changing your delivery address

  If you need to change your delivery address, contact us as soon as possible with your order number and the updated address. If your order has already been prepared or dispatched, we may not be able to change it.

• Delivery issues

  If your parcel arrives damaged, an item is missing, or you receive the wrong item, contact us straight away with your order number and photos where relevant so we can help.

Need help with delivery? Email info@framesplus.co.uk and include your order number if you have one.